How do I check if Shopify is down for everyone?

Shopify's public status page shows platform incidents; third-party outage trackers corroborate with user reports.

My domain works on wifi but not cellular, why?

DNS propagation differences or carrier caching. Recent DNS changes can take up to 48 hours to settle everywhere.

Will uninstalling an app remove its code?

Usually, but some apps leave theme snippets behind. Check the theme's app embeds and layout files after uninstalling.

Shopify Store Not Loading? How to Find and Fix It

When a Shopify store will not load, check in order: whether Shopify itself is down (status page), whether your domain's DNS is resolving, whether a recent theme or app change broke the storefront, and whether your browser or network is the only place it fails. Most cases are DNS issues or a broken app snippet, not a platform outage.

Rule out the platform first

Check Shopify's status page from your phone on cellular, not your store's connection. Platform-wide incidents are rare and visible there. If status is green, the problem is almost always specific to your store or domain, which is good news because you can fix it.

Check the domain layer

If the myshopify.com address loads but your custom domain does not, the problem is DNS. Verify the A record points to Shopify's IP and the CNAME to shops.myshopify.com, and that SSL shows Connected in Settings then Domains. Recent DNS edits can take hours to propagate.

Recent changes are the prime suspect

Think back: new app installed, theme code edited, or a theme update applied today? Revert the last change first. Apps that inject storefront code can white-screen a store when they fail; uninstalling or disabling the app's embed in theme settings usually restores the page.

Isolate device and network

Test the store on your phone's cellular connection and in a private browser window. If it loads there, the issue is local: a browser extension, cached redirect, or office network filter. Hard-refresh and clear cache before assuming the store is actually down.

Frequently asked questions

How do I check if Shopify is down for everyone?: Shopify's public status page shows platform incidents; third-party outage trackers corroborate with user reports.
My domain works on wifi but not cellular, why?: DNS propagation differences or carrier caching. Recent DNS changes can take up to 48 hours to settle everywhere.
Will uninstalling an app remove its code?: Usually, but some apps leave theme snippets behind. Check the theme's app embeds and layout files after uninstalling.